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Shipping & Returns

Postage and Delivery Charges

We use Australia Post as our preferred delivery method. We charge standard Australia Post rates which can be found at auspost.com.au plus the cost of any packing materials used.

Delivery Times

For items in stock dispatch time is 3 to 10 Business days. Once dispatched delivery time will depend on Australia Post as per their guild lines listed below. Delivery times for Australia Post (in addition to dispatch time of 3-10 business days):

  • Sydney Metropolitan area: next working day
  • Cities and large towns in NSW: 1-3 working days
  • East coast capitals (including Adelaide): 2 working days
  • Other capital cities: 3-5 working days
  • Other interstate locations: 4-6 working days
Delivery times are guidelines only, based on reasonable expectations and experience.

Items Not In Stock

If the item is no longer available when your order is received, we will advise you accordingly within 48 hours. If at that time we have been unable to confirm with our supplier when it will become available, we will advise you as soon as we find out. Due to the specialist nature of our products, sometimes they will have to travel from overseas. We will do our very best to inform you of your order status and to give you a realistic idea of delivery time. You can always contact us at Aetherworks Support to get an update on your order.

Export Policy

Due to issues with trade restrictions, logistical constraints, or payment and delivery fraud, Aetherworks does is unable to export goods to the following locations:

  • Countries in Africa
  • North Korea
  • Countries in South America
  • Russia
Aetherworks reserves the right to change the countries listed at any time and with no notification.

Refunds and Returns

Aetherworks will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received within 48 hours of your parcel being received. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by posting a cheque. Under these circumstances, Aetherworks will provide instructions on how to return goods in an appropriate manner.  The details can be obtained by contacting Aetherworks Support.

Due to the nature of some specialty books Aetherworks reserves the right not to accept a return in the event of a return being due to incorrect selection. As a guiding principle if we can resell the goods and they are a commonly purchased item we will provide a refund. It is entirely at our discretion to determine which category any requested return falls into.

Delivery and handling charges on returns for incorrect choice are not refundable. The products are to be returned to the store at the customer's own cost and risk.  In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.  Goods should be sent to the following address: 

      Aetherworks
      P.O. Box 189,
      St. Peters, NSW 2044
      AUSTRALIA